Service

Items which develop a fault within 12 months of purchase should be returned to the retailer where the item was purchased for assessment & advice.

Some faults may be covered by the 6 month manufacturers warranty - if you wish us to resolve problems using the warranty cover please send the item together with a copy of your proof of purchase to our Technical Support Dept using this service form. Please enclose £3 to cover postage costs.

Out of warranty repairs - we are be able to offer spares (while stocks are available) for recent models.

We can provide service and spares support for items marked 'Made in China' only. Older models from the brands are not covered by our service and we are unable to offer suggestions as to potential service or spare part sources.

Spares

If you local retailer is unable to order spares, you can use our Retail site or preferred Spares retailer to order them.

For Lima, Jouef & Rivarossi HO scale models click here

For Electrotren HO spares click here

For Arnold N scale click here

If you need assistance with selecting the right spare part for your model, our specialist Spares retailer in the UK is:

Abbiegails Trains

EMail: abbiegails-spares@tiscali.co.uk  

Website: www.hornbyspares.com
They aim to hold most Hornby International spares in stock.

Service Sheets

The Hornby International worldwide website has a range of PDF Service 

and Spare parts spreadsheets.  

Click on this link to access it www.hornbyinternational.com