Please print this form, complete and return with
your parcel.
Step 1 - About the order
Date of purchase:
Please enclose
copy of proof of purchase, or your invoice number if purchased from
Ontracks
Step 2 - About You
Name
Address
Postcode
Email
Phone
Step 3 - Warranty Costs
We will repair
the item or replace at our discretion. Should the items be
un-repairable and out of production we will offer a credit to spend
on alternative models.
Please include £3 to cover return
postage costs (£6 for ROI)
Step 3 - The Problem
Reason for
return:
Faulty,
please repair
Faulty,
please exchange (if item can not be repaired)
Step
4 - Items enclosed
Item
#
Reason
Qty.
Exchanges: Please list any
alternatives you would like instead of items being returned. P&P will be charged at
the appropriate rate if item is larger than faulty product.
